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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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For Goodness Cakes LLC

September 4, 2024

5  out of  5
rating by For Goodness Cakes LLC
"We have multiple policies for the business, rental, house and vehicles through Dale Robert. I am beyond impressed with their service! Anytime I have a question they are right on it and helping me out. The peace of mind knowing I’m in good hands is so appreciated."
We responded:
"Thank you so much for the great review, Heather! We love working with you and your family! "
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Nelda Bass

May 25, 2024

5  out of  5
rating by Nelda Bass
"Great staff ,very nice and friendly. They are willing to help and answer all your questions"
We responded:
"Thank you Nelda, for the great review!"
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Kmh

May 3, 2024

5  out of  5
rating by Kmh
"Ruth helped me immensely explaining the options very clearly and taking time to find my best choice. Couldn't ask for better customer service, Ruth is the best"
We responded:
"Thank you for the great review!"
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A Lopez

April 25, 2024

5  out of  5
rating by A Lopez
"My agent Natalie is great, she is cordial, bilingual and knowledgeable, she is very efficient and personable, asking all the right questions to make sure the quotes are accurate and cost efficient. I definitely recommend this agency."
We responded:
"Thank you for the great review! We are happy to help! "
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david styx

April 16, 2024

1  out of  5
rating by david styx
"If being with Statefarm insurance for over 25 years means anything? It does not. At renewal of April 28, 2024 they increased my rate to $1880 from $900 last year, no changes, escrow account paid, this is how this woke DEI corporation values customers. State farm and Napoleon, mi agents have told us after submitting bill aprox April 6, 2024 for bill due April 28, 2024 it will take 2 to 5 weeks for refund, so now I pay because they got the money early. very unprofessional"
We responded:
"Hello David, we are so sorry for your frustrations. We have reached out to you with further explanation and details along with possible ways to help. Please contact the office at your convenience."
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Daniel Weaver

March 5, 2024

2  out of  5
rating by Daniel Weaver
"Can't get a straight answer from anyone why they totaled my truck. I've talk to 8 different people from claims dept. Which I found out they out sourced their job. Two people from Dale Roberts office never called me back with anything I ask for. So there you are screwed."
We responded:
"So sorry to hear about the frustrations you are having with the claims department. We have escalated your claim to have them contact you directly. Let us know if we can assist further. Thanks."
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Sandy Wilcher

February 23, 2024

5  out of  5
rating by Sandy Wilcher
"My agent Natalie is phenomenal and all of Dale Roberts staff is knowledgeable friendly and they go above and beyond to making sure you understand and feel comfortable with the policy you choose."
We responded:
"Thank for the great review Sandy!"
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Brittany Maples

October 11, 2023

5  out of  5
rating by Brittany Maples
"Love this office. Everyone there is kind and helpful. After I totaled my vehicle they helped me thru the whole process with no hassle."
We responded:
"Thanks for the great review, Brittany!"
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Jenniffer Siero

October 1, 2023

5  out of  5
rating by Jenniffer Siero
"Every interaction I've had, no matter the agent, is always a pleasant experience! Everyone is so friendly and helpful! I love them so much that even though I've moved a couple hours away from their location, this is STILL the office that I deal with! I've been with them a long time, and I don't foresee that ever changing."
We responded:
"Thanks for the great review Jennifer!"
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Brandee B

September 11, 2023

5  out of  5
rating by Brandee B
"They are always so kind and quick to get back with you. Great agents."
We responded:
"Thanks for the great review Brandee! -Dale"
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joy merklinger

August 31, 2023

5  out of  5
rating by joy merklinger
"Nathalie was so amazing at getting us all set up with new insurance! We saved a ton of money and now have way better coverage! Thanks Nathalie!"
We responded:
"Thank you Joy for the great review. If you ever need anything at all, please don't hesitate to call. "
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Steve Wisdom

May 31, 2023

5  out of  5
rating by Steve Wisdom
"Love these guys"
We responded:
"Thanks Steve!!"
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Douglas Shears

April 12, 2023

5  out of  5
rating by Douglas Shears
"Dale and the staff are amazing. They are one of the few businesses that have my best interest in mind."
We responded:
"Thank you so much for the great review!"
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N Baumann

February 17, 2023

5  out of  5
rating by N Baumann
"I have been with this agency for over 15 years and couldn't be more happy with their service. Not a single complaint. They have always been very communicative, kind, and helpful above and beyond any expectations. I would highly recommend them to anyone looking for high-quality coverage and service."
We responded:
"Thanks Nathan! Really appreciate your kind review."
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Nicole Maitland

December 18, 2022

5  out of  5
rating by Nicole Maitland
"Super friendly and helpful"
We responded:
"Thanks Nicole!!"
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Jessie Farraj

August 30, 2022

5  out of  5
rating by Jessie Farraj
"Tammy McGonegal is the best!! Great agent and really takes care of her clients. Makes sure we get our multiple policy discounts, explains everything in full, and that we know what to expect so it's fully understood!! Wouldn't use anyone else!!"
We responded:
"Thanks Jessie!"
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Robert Groth

August 19, 2022

5  out of  5
rating by Robert Groth
"Good people"
We responded:
"Thanks Bob!!"
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Jada Kyle

August 4, 2022

5  out of  5
rating by Jada Kyle
"Great customer service! Everything went smooth 👍 Ruth did amazing helping me get my renters insurance, so thankful. Really made this transition to adulthood super easy 😍"
We responded:
"Thank you Jada!!"
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Kandy

August 3, 2022

4  out of  5
rating by Kandy
"Been blessed with Natalie! She has made my chaotic move so much smoother. Thank you"
We responded:
"Thank you Kandy!"
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Cortney Smiley

August 3, 2022

5  out of  5
rating by Cortney Smiley
"Great and friendly staff! Tammy was amazing with helping me start my auto and home policy years ago. She was even more incredible walking my fiancé and I through life insurance! Would highly recommend this team."
We responded:
"Thanks Cortney !"
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Harry Balls

July 29, 2022

5  out of  5
rating by Harry Balls
"Great ppl even better service been using them for last 20 years"
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vanessa tucker

July 20, 2022

5  out of  5
rating by vanessa tucker
"Always easy to work with and helpful! Tammy goes out of her way to make sure you understand your policy. Would not go anywhere else."
We responded:
"Thanks Vanessa!!"
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Robert Plotezka

July 18, 2022

5  out of  5
rating by Robert Plotezka
"My agent Cassandra has been great. She calls every several weeks just to check in. I’ve added several policies sense switching to State Farm."
We responded:
"Thanks Robert!"
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Kurtis Commet

July 18, 2022

5  out of  5
rating by Kurtis Commet
"Tammy does an amazing job! Ive been using state farm for years just because of her! Thank you for all of the help I have received from her and dale! Highly recommended"
We responded:
"Thanks Kurtis!!"
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Dario Puente

July 14, 2022

5  out of  5
rating by Dario Puente
"Nathalie was fantastic, she helped me secure a great rate for my renters insurance on my first apartment. I couldn’t be happier"
We responded:
"Thanks Dario!"