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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jean Roberes

November 25, 2024

5  out of  5
rating by Jean Roberes
"Whenever we've had questions or concerns regarding any matter, the staff at State Farm has always responded promptly & professionally! Everyone that we have dealt with has been pleasant & friendly!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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June B

November 25, 2024

5  out of  5
rating by June B
"I always have a pleasant experience here. They treat you like family. And they’re very professional and knowledgable at what they do."
We responded:
"Thanks so much June! We are always happy to help. :)"
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Donny Stolp

November 21, 2024

5  out of  5
rating by Donny Stolp
"Great service!"
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Avery Taylor

November 21, 2024

5  out of  5
rating by Avery Taylor
"The best agency providing a great service with a smile.😁"
We responded:
"Thanks Avery! Always great working with you!! "
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Matt Brenner

November 21, 2024

5  out of  5
rating by Matt Brenner
"Always helpful. Everyone that works there is so nice. In my personal experience this is the cheapest auto and home insurance I've found."
We responded:
"Thank Matt! Truly appreciate your nice review!"
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Stacey Heams

November 21, 2024

5  out of  5
rating by Stacey Heams
"Amazing service and always so pleasant to work with. I would highly recomend using them for all your insurance needs!"
We responded:
"Thank you for the great review, Stacey! :)"
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aly s

November 15, 2024

5  out of  5
rating by aly s
"I just adore the agents who work here. They have never failed to make ends meet and truly give the best service! If you need help or advice, they got your backs, if you need a change in your plan, they’ll adjust it! You’ll always walk out of the office with a smile and a joyful attitude."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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For Goodness Cakes LLC

September 4, 2024

5  out of  5
rating by For Goodness Cakes LLC
"We have multiple policies for the business, rental, house and vehicles through Dale Robert. I am beyond impressed with their service! Anytime I have a question they are right on it and helping me out. The peace of mind knowing I’m in good hands is so appreciated."
We responded:
"Thank you so much for the great review, Heather! We love working with you and your family! "
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Nelda Bass

May 25, 2024

5  out of  5
rating by Nelda Bass
"Great staff ,very nice and friendly. They are willing to help and answer all your questions"
We responded:
"Thank you Nelda, for the great review!"
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Kmh

May 3, 2024

5  out of  5
rating by Kmh
"Ruth helped me immensely explaining the options very clearly and taking time to find my best choice. Couldn't ask for better customer service, Ruth is the best"
We responded:
"Thank you for the great review!"
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A Lopez

April 25, 2024

5  out of  5
rating by A Lopez
"My agent Natalie is great, she is cordial, bilingual and knowledgeable, she is very efficient and personable, asking all the right questions to make sure the quotes are accurate and cost efficient. I definitely recommend this agency."
We responded:
"Thank you for the great review! We are happy to help! "
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david styx

April 16, 2024

1  out of  5
rating by david styx
"If being with Statefarm insurance for over 25 years means anything? It does not. At renewal of April 28, 2024 they increased my rate to $1880 from $900 last year, no changes, escrow account paid, this is how this woke DEI corporation values customers. State farm and Napoleon, mi agents have told us after submitting bill aprox April 6, 2024 for bill due April 28, 2024 it will take 2 to 5 weeks for refund, so now I pay because they got the money early. very unprofessional"
We responded:
"Hello David, we are so sorry for your frustrations. We have reached out to you with further explanation and details along with possible ways to help. Please contact the office at your convenience."
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Daniel Weaver

March 5, 2024

2  out of  5
rating by Daniel Weaver
"Can't get a straight answer from anyone why they totaled my truck. I've talk to 8 different people from claims dept. Which I found out they out sourced their job. Two people from Dale Roberts office never called me back with anything I ask for. So there you are screwed."
We responded:
"So sorry to hear about the frustrations you are having with the claims department. We have escalated your claim to have them contact you directly. Let us know if we can assist further. Thanks."
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Sandy Wilcher

February 23, 2024

5  out of  5
rating by Sandy Wilcher
"My agent Natalie is phenomenal and all of Dale Roberts staff is knowledgeable friendly and they go above and beyond to making sure you understand and feel comfortable with the policy you choose."
We responded:
"Thank for the great review Sandy!"
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Brittany Maples

October 11, 2023

5  out of  5
rating by Brittany Maples
"Love this office. Everyone there is kind and helpful. After I totaled my vehicle they helped me thru the whole process with no hassle."
We responded:
"Thanks for the great review, Brittany!"
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Jenniffer Siero

October 1, 2023

5  out of  5
rating by Jenniffer Siero
"Every interaction I've had, no matter the agent, is always a pleasant experience! Everyone is so friendly and helpful! I love them so much that even though I've moved a couple hours away from their location, this is STILL the office that I deal with! I've been with them a long time, and I don't foresee that ever changing."
We responded:
"Thanks for the great review Jennifer!"
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Brandee B

September 11, 2023

5  out of  5
rating by Brandee B
"They are always so kind and quick to get back with you. Great agents."
We responded:
"Thanks for the great review Brandee! -Dale"
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joy merklinger

August 31, 2023

5  out of  5
rating by joy merklinger
"Nathalie was so amazing at getting us all set up with new insurance! We saved a ton of money and now have way better coverage! Thanks Nathalie!"
We responded:
"Thank you Joy for the great review. If you ever need anything at all, please don't hesitate to call. "
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Steve Wisdom

May 31, 2023

5  out of  5
rating by Steve Wisdom
"Love these guys"
We responded:
"Thanks Steve!!"
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Douglas Shears

April 12, 2023

5  out of  5
rating by Douglas Shears
"Dale and the staff are amazing. They are one of the few businesses that have my best interest in mind."
We responded:
"Thank you so much for the great review!"
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N Baumann

February 17, 2023

5  out of  5
rating by N Baumann
"I have been with this agency for over 15 years and couldn't be more happy with their service. Not a single complaint. They have always been very communicative, kind, and helpful above and beyond any expectations. I would highly recommend them to anyone looking for high-quality coverage and service."
We responded:
"Thanks Nathan! Really appreciate your kind review."
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Nicole Maitland

December 18, 2022

5  out of  5
rating by Nicole Maitland
"Super friendly and helpful"
We responded:
"Thanks Nicole!!"
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Jessie Farraj

August 30, 2022

5  out of  5
rating by Jessie Farraj
"Tammy McGonegal is the best!! Great agent and really takes care of her clients. Makes sure we get our multiple policy discounts, explains everything in full, and that we know what to expect so it's fully understood!! Wouldn't use anyone else!!"
We responded:
"Thanks Jessie!"
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Robert Groth

August 19, 2022

5  out of  5
rating by Robert Groth
"Good people"
We responded:
"Thanks Bob!!"
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Jada Kyle

August 4, 2022

5  out of  5
rating by Jada Kyle
"Great customer service! Everything went smooth 👍 Ruth did amazing helping me get my renters insurance, so thankful. Really made this transition to adulthood super easy 😍"
We responded:
"Thank you Jada!!"